Content:
We hope you love your purchase, but if you’re not fully satisfied, you may return it within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused, in its original packaging, and in the same condition you received it.
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Proof of purchase is required.
How to Request a Return:
Send an email to support@kensvale.co.uk with your order number and reason for return.
Our team will provide instructions and the return address.
Refunds:
Once your return is inspected, we’ll notify you by email.
If approved, a refund will be issued to your original payment method.
Exceptions:
We do not accept returns on:
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Personal care items
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Sale or clearance products
Damaged goods caused by misuse
Shipping costs are non-refundable